Customer satisfaction reflects customers’ overall sentiment and perception toward a brand and is pivotal in shaping customer loyalty, retention, and advocacy. In this opinion, we will explore the significance of customer satisfaction and its impact on businesses across industries.
Customer satisfaction is strongly connected with customer loyalty and retention. Customers who have a positive experience and feel satisfied with a brand stay loyal and continue doing business with it over time.
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Read more: Customer Satisfaction is the Cornerstone of Business Success
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